# Refund Policy

Last updated: January 2024

## 7-Day Money-Back Guarantee

We are confident you will love StreamProTV. That is why we offer a full 7-day money-back guarantee on all subscription plans. If you are not completely satisfied, contact us within 7 days of your purchase date and we will issue a full refund — no questions asked.

## Eligibility for Refunds

To be eligible for a refund, the following conditions must apply:

- Your refund request must be submitted within 7 days of the original purchase date
- The subscription has not been used excessively (defined as more than 24 hours of streaming)
- The request is your first refund request on this account
- The reason for refund is not circumventing our terms of service

## Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

- Requests made more than 7 days after purchase
- Accounts found to be in violation of our terms of service
- Subscriptions purchased at a promotional or discounted rate
- Technical issues caused by the customer's internet connection or device
- Change of mind after 7 days

## How to Request a Refund

To request a refund:

1. Email us at support@streamprotv.co.uk with the subject line "Refund Request"
2. Include your order number and the email address used to register
3. Briefly describe the reason for your refund request
4. We will process your request within 2 business days

## Refund Processing Time

Once approved, refunds are processed within 2–5 business days. The time for the refund to appear in your account depends on your payment method and bank, but typically takes 3–7 business days.

## Contact Us

For refund requests or questions about this policy, contact us at support@streamprotv.co.uk or visit our contact page.